Logistics Operations Manager

Location: Belcamp, MD
Schedule: Monday-Friday, Full-Time (40-45 hours/week)
Salary: $80,000-$90,000 (with flexibility based on experience and alignment)

Position Summary

Our client is seeking a hands-on Logistics Operations Manager to lead customer service, logistics, and day-to-day operational activities while supervising a small team.

This role is responsible for ensuring exceptional customer experiences, coordinating domestic and international shipments, improving operational processes, and maintaining efficient supply chain operations.

The ideal candidate has a strong background in logistics and supply chain management, enjoys solving complex operational challenges, and thrives in a collaborative, customer-focused environment.

Key Responsibilities

Customer Experience

• Serve as the primary point of contact for customer order inquiries, shipment updates, and issue resolution
• Build and maintain strong relationships with customers, vendors, and internal stakeholders
• Ensure timely, professional communication throughout the order fulfillment process
• Resolve shipping and service-related issues with a focus on customer satisfaction

Logistics & Supply Chain

• Coordinate domestic and international shipments, including ocean and air freight
• Manage import/export documentation and ensure compliance with shipping regulations
• Partner with freight carriers, customs brokers, warehouses, and vendors to ensure on-time delivery
• Monitor inventory movement, shipment schedules, and transportation logistics
• Identify opportunities to improve logistics efficiency and reduce costs

Operations & Leadership

• Lead, coach, and support a team of 2-3 employees
• Oversee daily operational workflows to ensure efficiency and accuracy
• Develop and improve processes supporting customer service and logistics operations
• Collaborate with leadership to prioritize work, allocate resources, and achieve business objectives
• Track operational performance and drive continuous improvement

Compliance & Quality

• Ensure adherence to company policies, standard operating procedures, and regulatory requirements
• Support quality initiatives and maintain accurate operational documentation
• Partner with internal teams to promote continuous improvement and operational excellence

Qualifications

• 5+ years of experience in logistics, supply chain, operations, or distribution
• Prior leadership or supervisory experience
• Strong knowledge of domestic and international shipping, import/export processes, and carrier management
• Experience in manufacturing, distribution, food production, or a related industry preferred
• Excellent customer service, communication, and relationship-building skills
• Strong organizational, analytical, and problem-solving abilities
• Proficiency with Microsoft Office and ERP/WMS systems

Preferred Qualifications

• Experience with international freight, customs documentation, and import/export regulations
• Knowledge of inventory management and warehouse operations
• Experience with continuous improvement initiatives and process optimization

Why You'll Be SuccessfulContinue

• You balance customer relationship management with operational excellence
• You are a hands-on leader who proactively solves problems
• You thrive in fast-paced environments where logistics, customer service, and operations intersect
• You are passionate about building efficient processes while delivering an outstanding customer experience